1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

We are a UK-based service provider specialising in gas engineering, HVAC (heating, ventilation, and air conditioning), electrical services, and plumbing solutions for residential and commercial clients.

3. Information We Collect

We may collect and process the following personal data:

• Name and contact details (such as phone number, email address, and postal address)

• Property details relevant to service delivery

• Service history and enquiry information

• Payment and billing information

• Any correspondence between you and our company

We may also collect technical data such as IP address, browser type, and website usage data through cookies.

4. How We Use Your Information

We use your personal data to:

• Provide and manage our services

• Respond to enquiries and customer support requests

• Schedule and complete service appointments

• Process payments and invoices

• Improve our website and customer experience

• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract (to deliver requested services)

• Legal obligation (compliance with laws and regulations)

• Legitimate interests (to operate and improve our business)

• Consent (where required for marketing communications)

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Trusted service partners or subcontractors involved in service delivery

• Payment processing providers

• IT and hosting service providers

• Legal or regulatory authorities when required by law

All third parties are required to handle your data securely and in compliance with UK GDPR.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy.

8. Data Retention

We retain personal data only for as long as necessary for service delivery, legal compliance, tax obligations, and business record-keeping.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing of your data

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.