1. Introduction

These Terms and Conditions govern the use of our services and website. By booking or using our services, you agree to be bound by these terms. Please read them carefully before making a booking.

We provide professional gas engineering, HVAC, electrical, and plumbing services to residential and commercial customers across the United Kingdom.

2. Services

We offer installation, maintenance, servicing, repair, and emergency call-out services in the following areas:

• Gas works (including boiler and meter services)

• HVAC and air conditioning systems

• Electrical installations and repairs

• Plumbing services

All services are subject to availability and confirmation of booking.

3. Bookings and Appointments

• All appointments must be booked in advance via phone, email, or our website.

• We will confirm bookings based on availability.

• You must ensure access to the property at the agreed time.

• Missed appointments or late cancellations may incur a charge.

4. Pricing and Payments

• All prices are provided as estimates unless otherwise agreed in writing.

• Final costs may vary depending on the complexity of the work required.

• Payment is due upon completion of services unless otherwise agreed.

• We reserve the right to request deposits for larger projects or materials.

5. Cancellations and Refunds

• Cancellations must be made at least 24 hours before the scheduled appointment.

• Late cancellations may be subject to a call-out fee.

• Refunds are only issued where services have not been carried out or where required by law.

6. Customer Responsibilities

Customers must:

• Provide accurate information regarding the issue or required service

• Ensure safe and reasonable access to the property

• Remove any obstructions that may prevent safe working conditions

• Ensure compliance with safety requirements within the property

We reserve the right to refuse or stop work if conditions are unsafe.

7. Warranties and Guarantees

We provide workmanship warranties on services completed. Any manufacturer warranties on parts or equipment will be passed on to the customer.

Warranties may be void if:

• Work is altered by a third party

• Equipment is misused or poorly maintained

• Payment has not been completed in full

8. Liability

We will not be liable for:

• Pre-existing faults or hidden defects

• Delays caused by circumstances beyond our control

• Indirect or consequential losses

Our liability is limited to the value of the service provided.

9. Emergency Call-Outs

Emergency services are prioritised but subject to technician availability. Additional charges may apply for out-of-hours or urgent call-outs.

10. Health and Safety

All work is carried out in accordance with UK health and safety regulations. Customers must ensure that the working environment is safe and hazard-free.

11. Subcontractors

We may use qualified subcontractors to complete certain services. All subcontractors are vetted and operate under our standards and policies.

12. Data Protection

We handle your personal data in accordance with our Privacy Policy and UK GDPR regulations.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on our website.

14. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us via the details provided on our website.